Xpress Movers Reviews

"The management at Xpress Movers was extremely poor. No contact prior to 12 hours before the scheduled move. The movers were 7 hours late, and the number to contact Xpress Movers was either incorrect or no one was answering. I could not get in touch with a single person. This was highly unprofessional and stressful as I had to be out of my apartment by midnight, and I had to clean my apartment after the movers left, so this meant that their lateness delayed my move by several hours and greatly inconvenienced me. Xpress Movers also had the wrong information about my delivery--even though on Unpakt I clearly put in that the delivery had to be on or after 9/1, they had me down for a same day drop off on 8/31. Again, there was no one at management to contact about this, and when I finally got in touch with someone he basically said that because it was through Unpakt, Xpress Movers might not have to "deal with it". Extremely unprofessional management. This company should not be allowed to advertise on Unpakt, to be honest--it diminishes Unpakt's reputation that they would list this as an option. That being said--the movers themselves were very kind, friendly, professional, and helpful. My stuff was not damaged. I wish there was a way to give the movers entirely the profits while cutting off the management, because it seemed the movers also coordinated and re-arranged things when the management was unresponsive."

Moving From Cambridge, MA to Cambridge, MA · 1 Bedroom, Small

Communication: 2/5Professionalism: 2/5Service Quality: 1/5

Moving From Boston, MA to Boston, MA · 1 Bedroom, Small

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

Moving From Boston, MA to Ashby, MA · 2 Bedroom

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"I had a great experience with XPress movers. Two guys showed up within the arrival time frame and worked diligently to get the truck packed. They were pleasant and even offered to take some extra things if we wanted them to. They had to go to another client before they delivered to me in the next state over but they kept their promise that they would same-day deliver and got to my new house before 5. I would recommend them to my friends and family."

Moving From Boston, MA to Greenland, NH · 1 Bedroom, Small

Communication: 4/5Professionalism: 4/5Service Quality: 3/5

"They were great! Extremely helpful and efficient."

Moving From Cambridge, MA to Cambridge, MA · 1 Bedroom, Small

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"The staffs were very friendly and kind, treated everything professionally. Overall it was great."

Moving From Boston, MA to Boston, MA · Studio

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"Xpress Movers management was absurd. They completely disregarded the inventory I filled out for Unpakt and sent a truck that was three times to large, which made it difficult for them to navigate the streets in the urban neighborhoods where I was moving from and too. Also, I made a reservation for 8am-10am and I never heard from them until 9:30am, at which point the management said they would arrive at 11am. They actually arrived at 12:20pm, nearly two and a half hours late. At no point did they apologize for being late or offer me any kind of compensation for wasting so much of my time while I was moving. The movers themselves were great; none of these issues were their fault. They worked hard and efficiently and took great care of my stuff."

Moving From Medford, MA to Boston, MA · 1 Bedroom, Small

Communication: 3/5Professionalism: 5/5Service Quality: 1/5

Moving From Dedham, MA to Westwood, MA · 2 Bedroom

Communication: 5/5Professionalism: 5/5Service Quality: 5/5

"They were excellent once they arrived. However they were 3 hours late. No phone calls to us. We had to call them several times. The stress came from having to purchase a truck city parking permit for an allotted number of hours. Since they were so late, our parking slots were gone. We were lucky in the move out location but had to double park and tie up traffic at the move in location. Move finally finished at 9:00 pm. A long day."

Moving From Boston, MA to Boston, MA · 2 Bedroom

Communication: 4/5Professionalism: 4/5Service Quality: 4/5

Moving From Worcester, MA to Derry, NH · 1 Bedroom, Small

Communication: 5/5Professionalism: 4/5Service Quality: 4/5

"The moving crew was fantastic. The mover had never heard of Unpakt, and asked for payment, but did not continue to ask when I explained I had used Unpakt and had pre-paid."

Moving From Boston, MA to New Castle, IN · 1 Bedroom, Small

Communication: 5/5Professionalism: 5/5Service Quality: 3/5