Unpakt service was super easy to navigate and loved the convenience of comparing quotes from moving companies. It made the moving process quick and easy! Thanks Unpakt!
No better way to prove the same move across services
Didn’t like how the pricing would change if you added + removed an item. Made it unpredictable.
This was the easiest move I've ever done
Second time booking with Unpakt (I previously used them for a move in 2016.) Just as easy as I remember.
I've used you for 2 moves now and will recommend to everyone. You make this really difficult process so much easier.
The Unpakt website had a few glitches. For example, when I received the confirmation of payment, the pick-up address said EAST 58th Street, instead of WEST 58th Street. This was surprising because all other record of the pick-up address--when I booked the move, updated my move plan, and confirmed with the movers--was correct. I updated the move plan and called the moving company. The moving company was confused because the address on record was the correct one all along. I'm not sure how or why the address changed to East 58th Street on Unpakt. Additionally, updating the move plan was difficult, as the website often froze or would delay in updating the quantity of a certain item. When it updated, the number would be incredibly high, and I had to adjust it again. Sometimes, updates to the move plan were not saved.
Overall, I was pleased with the end results. However, the site is clunky and I had a problem with my first booking that was only resolved when I cancelled and created another move. I appreciate them for acknowledging their mistakes.
The platform kept erasing my inventory and replacing it by a basic/default one, causing me to waste countless hours re-adding my items one at a time. I would say though, I am really happy I used Unpakt because (1) if it wasn't buggy it allows to re-use past inventories (2) in scenarios like this one where the service provider tries to make you pay extra, Unpakt can be a very effective mediator.
The website was a bit glitchy but having an upfront, clear price withour haggling or estimation was critical for making a last minute move painless.
This is great! It was nice to be able to pay for the stuff that was moved instead of the air that could fill the truck. Will definitely recommend! Being able to compare prices with other companies was fantastic.
I would hesitate. I have been trying to reach someone about my situation for 3 days.
I appreciated the ability to compare movers with real prices in one go,
I love that Unpakt has a flat rate marketplace approach. I would just suggest improving some technical issues and vetting their partnering movers better.
I've used Unpakt several times and I've been happy with it every time
When I first booked with Unpakt, customer service was great. This time around, I have not been able to connect with customer service. That concerns me and makes me less likely to book with Unpakt again.
I've used unpakt for all my moves so far
Second move with Unpakt. While my old inventory was available for viewing, i wasn't able to roll it over to my new move as a starting point. Otherwise, the booking was very easy.
I love Unpakt because the movers bid on the move job so you always get the best price. And since all payments go thru Unpakt, it eliminates the horror stories you always hear about movers holding your stuff for ransom and demanding more money after they have packed the truck. GREAT SERVICE!
This is the second time I've used Unpakt to set up my move. The tool is straightfoward and the whole experience makes me a lot more confident about finding a good price and finding a company I can trust with all of my possessions. The only suggestion I have is to add more pre-selectable choices to the inventory planner. Much of my furniture I had to add as "custom items"